Privacy Policy

This Privacy Policy outlines our dedication to safeguarding the confidentiality of personal information entrusted to us, whether provided online or offline, including via our website or application.

This Privacy Policy encompasses all Francis Venues business' including but not limited to The Dingley Hotel, Berwick Springs Hotel, Boronia Hotel, The Summerhill Hotel, Edwardes Lake Hotel, Kealba Hotel, The Watergardens Hotel, Golden Point Hotel & A Cut Above Bar & Grill.

COLLECTION OF PERSONAL IMFORMATION

We may gather various forms of personal information about you, which may encompass:

• Your name
• Contact particulars, including email address, postal address, street address, and/or telephone number
• Your age and/or date of birth
• Credit card or payment details (processed through a third-party payment provider)
• Data you provide through customer surveys
• Browser session and geolocation data, device and network information, page views and session statistics, referral sources, search queries, and browsing behavior
• Information pertaining to your interactions and utilization of our Site, including via Internet cookies, communications with our Site, your browser and operating system specifications, and the domain name of your internet service provider
• Supplementary personal information furnished to us directly or indirectly via your use of our Site, associated applications, linked social media platforms, or accounts from which you authorize us to collect data
• Any other personal information solicited by us or provided by you or a third party. We may obtain this personal information either directly from you or through third parties.

PURPOSE & USE OF PEROSNAL INFORMATION

We may collect, store, employ, and divulge personal information for the ensuing purposes:

• Communication and contact with you
• Analytical, market research, and business development objectives, including Site enhancement, associated application improvements, and connected social media platforms
• Organization of contests and provision of supplementary benefits
• Advertising and marketing, encompassing the distribution of promotional data regarding our products and services and information concerning third parties we believe may interest you
• Compliance with legal obligations and resolution of disputes
• Online product sales and order delivery to customers

SHARING OF PERSONAL INFOMRATION WITH THIRD PARTIES

We may reveal personal information to the following entities:

• Our staff, contractors, and related entities
• Parties involved in the acquisition of our business, assets, or part thereof, or potentially in the process of being transferred
• Credit reporting agencies, courts, tribunals, and regulatory authorities in situations where you default on payment for the goods or services we provide
• Courts, tribunals, regulatory authorities, and law enforcement officials, as required by law, for legal proceedings, or for the establishment, exercise, or defense of our legal rights
• Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing. This may encompass parties situated outside of Australia
• Third parties engaged in data collection and processing, such as Google Analytics or other relevant entities. This may involve parties storing data outside of Australia

By supplying us with personal information, you acknowledge that certain third parties may not be subject to the Privacy Act and the Australian Privacy Principles. Consequently, any act or practice by a third party contravening the Australian Privacy Principles would not be subject to the Privacy Act, and you would be unable to seek redress under the Privacy Act.

Your Rights and Control Over Personal Information.

CHOICE & CONSENT

Kindly peruse this Privacy Policy attentively. By furnishing personal information to us, you consent to the collection, storage, use, and disclosure of your personal information as delineated in this Privacy Policy. While you are not obligated to provide us with personal information, failing to do so may impact your use of the Site or the products and services accessible via it.

INFORMATION FROM THIRD PARTIES

If we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy. If you are a third party providing another person's personal information, you confirm that you possess the requisite consent to supply such information to us.

RESTRICTION

If you had previously consented to the use of your personal information for direct marketing purposes, you may change your preference at any time by contacting us.

Access: You are entitled to request information concerning the personal information we hold about you. An administrative fee may be applicable for the provision of this information.

CORRECTION

If you believe that any information we possess about you is incorrect, outdated, incomplete, irrelevant, or misleading, please get in touch with us, and we will take appropriate measures to rectify any inaccuracies or discrepancies.

Complaints: Should you wish to lodge a complaint about our handling of your personal information, please contact us with the full details of your grievance. We will conduct a prompt investigation and communicate the results, along with the measures we intend to take in response to your complaint.

UNSUBSCRIBE

To unsubscribe from our email list or opt out of communications (including marketing messages), please contact us or use the provided opt-out mechanisms.

STORAGE & SECURITY

We are committed to ensuring the security of the personal information we amass. We have instituted physical, electronic, and managerial safeguards to thwart unauthorized access or disclosure and to protect personal information from misuse, interference, loss, and unauthorized access, alteration, and disclosure.

Although we employ measures to protect against unauthorized information disclosure, we cannot guarantee the complete security of information transmitted to or by us over the internet. Information transmission occurs at your own risk. The personal information we collect may be disclosed in a manner inconsistent with this Privacy Policy, despite our precautions.

COOKIES & WEB BEACONS

We may employ cookies on our Site periodically. Cookies are text files situated in your web browser to save your preferences. While cookies alone do not disclose your email address or other personally identifiable data, they can allow third parties, such as Google and Facebook, to display our ads on your social media and online media feeds as part of our retargeting campaigns. If you choose to provide personal information to our Site, this data may be linked to the information stored in the cookie.

Web beacons (also known as Clear GIFs) may be utilized on our Site from time to time. These small pieces of code placed on web pages monitor visitor behavior and collect information about page views. For instance, web beacons can tally the number of users visiting a page or deliver a cookie to the browser of a page viewer.

LINKS TO OTHER WEBSITES

Our Site may include links to other websites over which we have no control, and we are not responsible for safeguarding personal information you provide while visiting those sites. Such websites are not governed by this Privacy Policy.

MODIFICATIONS

We retain the right to amend this Privacy Policy at our discretion and at any time. Any alterations will be disseminated by publishing the revised Privacy Policy on our Site. We recommend that you regularly review our Site to stay informed about our current Privacy Policy.

For any questions, notices or clarity, please contact our venue directly:

info@thedingleyhotel.com.au

Last Updated: 2/11/2023